You have Councilman Smith on hold. You know what he wants. He's calling about his five requests last week. So, how do you finish this…
Provide your citizens and clients an easy tool for submitting online requests. Create custom request types that match your needs.
Allow your clients to search your knowledge base to answer common questions. The knowledge base has a full text editor and tools for creating links and uploading pictures and documents.
Allow your clients to easily check request status and view a complete history of all prior requests. They can even add additional comments if needed.
Auto-route requests to the appropriate personnel and let them reassign users as needed. You will see a complete history of all activity, and you and your client will know who to contact.
Set due dates and time limit warnings. Get automatic notifications for requests over their due date or their time limit.