You’re a Public Works Pro making your city safe, clean and livable
You’re a Public Works Pro making your city safe, clean and livable
You’re a Public Works Pro, making your city safe, clean and livable. Problem is, you have more jobs to track than you have time. Managing work orders, crews, equipment and materials is immense.
We can’t reduce your work order requests, but we can make it easier to manage. When Public Works Pros get serious, they turn to MyGov. At MyGov, we automate everything.
What do you struggle with?
I struggle tracking all of my work orders.
As infrastructure ages and new infrastructure is added, the work orders assigned to your department seem to continually expand.
With MyGov’s built-in load balancing, your workload is automatically distributed making it easy to track your work orders, related jobs, crews, workers, materials and equipment with auto-prompts for jobs over cost or time.
I spend too much time tracking materials & equipment!
Knowing how much you have on hand and its current condition is critical for the day-to-day operations of your department.
With MyGov, any use of material on a job auto-deducts from the inventory, while any use of equipment auto-adds to the usage. This allows the fully integrated Asset Manager module to auto-prompt you for material orders or auto-schedule equipment maintenance.
I struggle tracking the job cost & time!
Tracking accurate job costs and time is essential for future planning and budgeting as well as understanding the true nature of your commitment and effort.
If you are uncertain about cost or time, let MyGov solve this by automatically updating material, equipment and worker time and cost each time a job is updated. Also, receive instant notices for any job exceeding its cost or time targets.
I worry about missing maintenance or job deadlines.
How do you track the required maintenance for so many pieces of equipment? How do you track work order deadlines on so many jobs? Solve with MyGov’s built-in automation tools. Your trainer will help you craft the perfect maintenance schedules or job schedules so that prompts and reminders automatically trigger at just the right time. No need to worry again about missing deadlines!
I spend too much time trying to find buried infrastructure!
Trying to find buried infrastructure by pulling out old paper maps or asking someone who has been around a really long time is time consuming and risky.
We solve this by displaying what you are trying to find on a map along with your location, so you know just where to find it. We can automatically pull this from your existing GIS, or you can create it with our fully integrated GIS Mapping module.
I spend too much time sending reports to people!
Everyone wants work order data – vendors, managers, council members and data resellers. Compiling and distributing custom reports takes a lot of time.
With MyGov’s included Report Builder, you can easily set up custom reports that run at set times, auto-distribute these to an email list or allow people to subscribe to these reports via the included Public Portal.
Common Work Orders Our Users are Tracking
Some of Our User’s Favorite Features
What Our Users Are Saying
Before MyGov, we were still using a paper notepad to track our work orders. So we had no way of knowing the status when residents called. MyGov helps us give an immediate update on the work order, track cost, and document the work completed.
Texarkana, Texas
Frequently Asked Questions
Time
How long is this going to take?
Most agencies install Work Orders in six weeks. Time depends mostly on how quickly you submit the requested items. We will get our part done according to the six-week implementation plan.
Training
What kind of training will we receive?
Excellent, online training from a dedicated trainer who will teach you how to run your system using your actual setup. Also, if you forget something, add new people or want to learn something totally new, all training is available to you using the built-in “MyGovU” – our online video learning platform.
Support
What is your support like?
Crazy fast with an average response time of less than four minutes on submitted support tickets. Yes, we use support tickets for all support questions. You are also welcome to call us, but the call will convert to a support ticket since this is our audit trail of all support interactions.
Imports
Can you import my old data?
Yep, we have a built-in import tool just for Work Orders. You can use the tool without us, or hire us to clean your data then use the tool. FYI, we also have built-in import tools for related data sets, such as locations, owners and contacts.
System Requirements
Are there any additional hardware or software I need to buy?
Yes and No. No, in that the system runs on any device that has Internet access and a browser. Yes, if you want to conduct work in the field, you need a good tablet with a cell connection to the Internet and a built-in camera. We highly recommend all Crew Leaders have a field tablet.
Other Modules
Are there other modules that are required or recommended?
You can run Work Orders by itself, but most agencies also use the Asset Manager module and the GIS Mapping Tool. Asset Manager allows you to seamlessly track asset usage, conditions, orders and inventory. The GIS Mapping Tool routes your work orders and jobs and allows you to start work orders from the map.
Getting Started
How do I get started?
Start with a brief consultation. We’ll ask a few questions to see how well our solutions fit your needs. If we are a good fit, then we will set a demonstration. If you like what you see, we will send you a quote. Once you approve the quote, we will send you a contract for signature and an implementation schedule with a go-live date.
