FAQs2023-01-25T19:29:53-06:00

Frequently Asked Questions

Here are answers to our most frequently asked questions.

How much is this going to cost?2022-12-19T13:19:48-06:00

Click the button below and fill out the form, and we will send you a proposal.

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How long is this going to take?2022-12-02T13:58:59-06:00

Most agencies install MyGov in six weeks. Time depends mostly on how quickly you submit the requested items. We will get our part done according to the six-week implementation plan.

What kind of training will we receive?2023-01-25T19:28:57-06:00

Excellent, online training from a dedicated trainer will be provided. Your trainer will teach you how to run your system using your current setup. As a bonus, our online video learning platform, MyGovU, is always available. If you forget something, add new people, or want to learn something totally new, MyGovU has you covered!

What is your support like?2023-01-25T19:27:56-06:00

With an average response time of less than four minutes on submitted support tickets, our response time is “crazy fast!” We use support tickets for all support questions, which are accessible throughout the MyGov website. You are also welcome to call us, but the call will convert to a support ticket, since this is our audit trail of all support interactions.

Can you import my old data?2023-01-25T19:25:58-06:00

Yep! We have built-in import tools for all modules. This means you can import on your own, or hire us to clean your data and then use the tools. FYI: We also have built-in import tools for related data sets such as locations, owners and contacts.

Are there any additional hardware or software I need to buy?2023-01-25T19:27:20-06:00

Yes and No. No – The system runs on any device that has Internet access and a browser. Yes – If you want to conduct work in the field, you need a good tablet with a cell connection to the Internet and a built-in camera. We highly recommend all field workers have a field tablet.

How do I get started?2023-01-25T19:26:41-06:00

A brief consultation will allow us to ask a few questions and see how well our solutions fit your needs. If we are a good fit, then we will schedule a demonstration. If you like what you see, we will then send you a quote. Once you approve the quote, a contract, implementation schedule and a go-live date will be sent and agreed upon.

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