You’re a Public Relations Pro building rapport one request at a time
You’re a Public Relations Pro building rapport one request at a time
You’re a Public Relations Pro, building rapport between your citizens and your agency one request at a time. Problem is, there are a lot more of them than there are of you. How do you handle so many requests going to so many people?
Well, you could just automate your request management with MyGov. When Public Relations Pros get serious, they turn to MyGov. At MyGov, we automate everything
What do you struggle with?
I struggle managing so many requests!
It can be difficult to manage the numerous requests coming from the public as well as your staff. The requests for open records, code complaints, public works issues, etc – just go on and on.
MyGov automatically routes the requests to the appropriate users. Assigned users receive instant notifications of new requests and requests that exceed their time limits. Requests will also auto-escalate based on your response time settings.
I get too many requests related to Code Enforcement or Public Works.
Many requests involve code and public works issues. MyGov automates these request types by auto-creating violations or work orders and assigning them to the appropriate users.
As the work progresses, the related code case auto-updates the request and notifies the requester. When the code case or work order completes, the request is updated, and the requester notified.
I worry that the requests are not being properly handled.
You may receive requests that have to be handled by departments where you have limited control or visibility.
With MyGov, you can auto-assign colleagues per request type, then set the allowed response times for new requests, updated requests and a completion time. Upon exceeding a time limit, the request automatically escalates to the next level.
I get too many questions about the same location!
It is really common to get questions about what is going on at a particular location, whether it’s related to a request, building, public works, code enforcement or lien related.
With MyGov’s included Public Portal, any curious person can easily look up an address and see all the activity from all departments. Better yet, they can even click a location on the GIS map and see all related activity.
I need my request tool to be integrated with my website.
MyGov includes a citizen interface called the “Public Portal”, which has an open URL directly to the request tool or to any specific request type.
Also, with our open URLs, you can easily link your website to the Portal’s main landing page or to any specific page, such as the permit listing, code cases, work orders, lien payoffs, address lookup, GIS maps, etc.
I get frustrated typing the same replies over and over.
Many requests are common and can have a common response. MyGov includes a built-in “Knowledge Manager” where you can park common replies, then easily select them when posting.
Better yet, MyGov allows you to display this knowledge on the included Public Portal so that the requester sees the answers before making the request, which will lower the number of requests you receive.
Common Request Types Our Users are Tracking
Some of Our User’s Favorite Features
What Our Users Are Saying
With the Code Enforcement and Request Manager modules, our team has unlocked features that will increase productivity, foster community connection and encourage collaboration between our government agency and our citizens.
Crandall, Texas
Frequently Asked Questions
Time
How long is this going to take?
Most agencies install the Request Manager in a week. Time depends mostly on how quickly you submit the requested items. We will get our part done according to the agreed to implementation plan.
Training
What kind of training will we receive?
Excellent, online training from a dedicated trainer who will teach you how to run your system using your actual setup. Also, if you forget something, add new people or want to learn something totally new, all training is available to you using the built-in “MyGovU” – our online video learning platform.
Support
What is your support like?
Crazy fast with an average response time of less than four minutes on submitted support tickets. Yes, we use support tickets for all support questions. You are also welcome to call us, but the call will convert to a support ticket since this is our audit trail of all support interactions.
Imports
Can you import my old data?
Yep, we have a built-in import tool just for Requests. You can use the tool without us, or hire us to clean your data then use the tool. FYI, we also have built-in import tools for related data sets, such as locations, owners and contacts.
System Requirements
Are there any additional hardware or software I need to buy?
Yes and No. No, in that the system runs on any device that has Internet access and a browser. Yes, if you want to conduct work in the field, you need a good tablet with a cell connection to the Internet and a built-in camera.
Other Modules
Are there other modules that are required or recommended?
You can run the Request Manager by itself, but most agencies also use the Code Enforcement, Work Orders and Asset Manager modules. Code Enforcement allows you to seamlessly track violations and citations and auto-creates liens from cases. Work Orders tracks jobs, usage and costs related to workers, materials and equipment and auto-updates your Asset Manager module.
Getting Started
How do I get started?
Start with a brief consultation. We’ll ask a few questions to see how well our solutions fit your needs. If we are a good fit, then we will set a demonstration. If you like what you see, we will send you a quote. Once you approve the quote, we will send you a contract for signature and an implementation schedule with a go-live date.
