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Terms of Service
This agreement is between MyGov, LLC, an Oklahoma corporation (MyGov), and the user agreeing to these terms (User).
This agreement provides User access to and usage of an Internet based software service (Service).
Use of Service
1) User Responsibilities
User (i) must keep its passwords secure and confidential; (ii) is solely responsible for User data and all activity in its account in the Service; (iii) must use commercially reasonable efforts to prevent unauthorized access to its account, and notify MyGov promptly of any such unauthorized access; and (iv) may use the Service only in accordance with the Service’s Online Help Desk and applicable law.
MYGOV DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE AND FITNESS FOR A PARTICULAR PURPOSE. WHILE MYGOV TAKES REASONABLE PHYSICAL, TECHNICAL AND ADMINISTRATIVE MEASURES TO SECURE THE SERVICE, MYGOV DOES NOT GUARANTEE THAT THE SERVICE CANNOT BE COMPROMISED. CUSTOMER UNDERSTANDS THAT THE SERVICE MAY NOT BE ERROR FREE, AND USE MAY BE INTERRUPTED.
1) Definition of Confidential Information
Confidential Information means all non-public information disclosed by a party (Discloser) to the other party (Recipient), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (Confidential Information). MyGov’s Confidential Information includes without limitation the Service (including without limitation the Service user interface design and layout, and pricing information).
2) Protection of Confidential Information
The Recipient must use the same degree of care that it uses to protect the confidentiality of its own confidential information (but in no event less than reasonable care) not to disclose or use any Confidential Information of the Discloser for any purpose outside the scope of this agreement. The Recipient must make commercially reasonable efforts to limit access to Confidential Information of Discloser to those of its employees and contractors who need such access for purposes consistent with this agreement and who have signed confidentiality agreements with Recipient no less restrictive than the confidentiality terms of this agreement.
Confidential Information excludes information that: (i) is or becomes generally known to the public without breach of any obligation owed to Discloser, (ii) was known to the Recipient prior to its disclosure by the Discloser without breach of any obligation owed to the Discloser, (iii) is received from a third party without breach of any obligation owed to Discloser, or (iv) was independently developed by the Recipient without use or access to the Confidential Information. The Recipient may disclose Confidential Information to the extent required by law or court order, but will provide Discloser with advance notice to seek a protective order.
1) Reservation of Rights
The software, workflow processes, user interface, designs, know-how, and other technologies provided by MyGov as part of the Service are the proprietary property of MyGov and its licensors, and all right, title and interest in and to such items, including all associated intellectual property rights, remain only with MyGov. Customer may not remove or modify any proprietary marking or restrictive legends in the Service. MyGov reserves all rights unless expressly granted in this agreement.
Customer may not (i) sell, resell, rent or lease the Service or use it in a service provider capacity; (ii) use the Service to store or transmit infringing, unsolicited marketing emails, libelous, or otherwise objectionable, unlawful or tortious material, or to store or transmit material in violation of third-party rights; (iii) interfere with or disrupt the integrity or performance of the Service; (iv) attempt to gain unauthorized access to the Service or their related systems or networks; (v) reverse engineer the Service; or (vi) access the Service to build a competitive service or product, or copy any feature, function or graphic for competitive purposes.
Term and Termination
This agreement continues until all orders have terminated.
2) Destroy MyGov Property Upon Termination
Upon termination of this agreement for any reason, User must destroy all property of MyGov. Upon MyGov’s request, User will confirm in writing its compliance with this destruction requirement.
1) Exclusion of Indirect Damages
MyGov is not liable for any indirect, special, incidental or consequential damages arising out of or related to this agreement (including, without limitation, costs of delay; loss of data, records or information; and lost profits), even if it knows of the possibility of such damage or loss.
2) Total Limit On Liability
MyGov’s total liability arising out of or related to this agreement (whether in contract, tort or otherwise) does not exceed $100 U.S. dollars.
Governing Law and Forum
This agreement is governed by the laws of the State of Oklahoma (without regard to conflicts of law principles) for any dispute between the parties or relating in any way to the subject matter of this agreement. Any suit or legal proceeding must be exclusively brought in the federal or state courts for Pontotoc County, Oklahoma, and Customer submits to this personal jurisdiction and venue. Nothing in this agreement prevents either party from seeking injunctive relief in a court of competent jurisdiction. The prevailing party in any litigation is entitled to recover its attorneys’ fees and costs from the other party.
1) Entire Agreement and Changes
This agreement and the order constitute the entire agreement between the parties and supersede any prior or contemporaneous negotiations or agreements, whether oral or written, related to this subject matter. Customer is not relying on any representation concerning this subject matter, oral or written, not included in this agreement. No representation, promise or inducement not included in this agreement is binding. No modification of this agreement is effective unless both parties sign it, and no waiver is effective unless the party waiving the right signs a waiver in writing.
2) No Assignment
Neither party may assign or transfer this agreement or an order to a third party, except that this agreement with all orders may be assigned, without the consent of the other party, as part of a merger, or sale of substantially all the assets, of a party.
3) Independent Contractors
The parties are independent contractors with respect to each other.
4) Enforceability and Force Majeure
If any term of this agreement is invalid or unenforceable, the other terms remain in effect. Except for the payment of monies, neither party is liable for events beyond its reasonable control, including, without limitation force majeure events.
5) Money Damages Insufficient
Any breach by a party of this agreement or violation of the other party’s intellectual property rights could cause irreparable injury or harm to the other party. The other party may seek a court order to stop any breach or avoid any future breach.
6) Survival of Terms
Any terms that by their nature survive termination of this agreement, for a party to assert its rights and receive the protections of this agreement, will survive.
MyGov warrants to Customer: (i) that commercially reasonable efforts will be made to maintain the online availability of the Service for a minimum of availability in any given month as provided in the chart below (excluding maintenance windows, force majeure, and outages that result from any Customer or third party technology issues); (ii) the functionality or features of the Service may change but will not materially decrease during any paid term; and (iii) that the Support may change but will not materially degrade during any paid term.
Availability Warranty – 98%
Credit – 3% of monthly fee for each full hour of an outage (beyond the warranty)
* Maximum amount of credit is 100% of the fee for such month
Customer’s exclusive remedy and MyGov’s sole obligation for its failure to meet the warranty in above will be for MyGov to provide a credit for the applicable month as provided in the chart above (if this agreement is not renewed, then a refund), for the month; provided that Customer notifies MyGov of such breach within 30 days of the end of that month.
MyGov disclaims all other warranties, including, without limitation, the implied warranties of merchantability, title and fitness for a particular purpose. While MyGov takes reasonable physical, technical and administrative measures to secure the service, MyGov does not guarantee that the service cannot be compromised. Customer understands that the service may not be error free, and use may be interrupted.
8am – 5pm CST, Monday – Friday *excluding holidays*
Ticketing System (Primary)
Software Service Maintenance
Includes maintenance releases, enhancements, new versions, additions and modifications to the service provided to customers under support for no additional fee.
Brings the service into substantial conformance with its current user guide.
Critical Goal: 5 minutes Actual: 3 minutes
High Goal: 5 minutes Actual: 3 minutes
Normal Goal: 15 minutes Actual: 3 minutes
Critical Goal: 1 hour Actual: 18 minutes
High Goal: 2 hours Actual: 15 minutes
Normal Goal: 3 days Actual: 49 minutes
Usually scheduled during the weekends or between 12:00 a.m. and 2:00 a.m. Customers (if impacted) are notified via the ticket system.
Excludes all non-support training events, such as training new users or existing users on new modules.
Critical – Service substantially fails
High – Substantial degradation in performance of the Service
Normal – Minimal to no impact on the availability or the performance of the Service.
MyGov takes your privacy seriously. This policy explains how MyGov collects, uses and protects Information submitted and collected as part of its web-based service and generally on its website (together, the Website).
Information: means information that determines the identity of an individual.
Registration Data: When registering on our Website you will provide Information (such as, company name, individual name, address, phone number and email address).
Cookies: Our servers may retain information in cookies about your session when you enter and use our Website.
Use of Information: We will use Information to provide our service, provide support, and to improve our Website.
Aggregate Non-Identifiable Information: We use aggregate non-identifiable information to improve our Website.
Server Logs: Our server logs record system information when you view our Website.
Email Marketing: You may receive marketing emails from us. You can always ‘unsubscribe‘ or ‘opt-out’ of those emails within the body of the email.
Service Providers: We do not disclose Information to third parties, except to certain service providers:
• Credit Card Processors,
• Google Analytics,
• Rapid SSL,
• Liquid Web,
• Microsoft Azure,
• Google Cloud, and
• other contractors providing services on our behalf.
Disclosure and Sharing
Legal Requirements: We may be required by law to disclose your Information, and we will try to take steps to limit any such disclosure.
Change of Ownership: If we are acquired or otherwise sell our business, we will transfer all of the Information to the successor entity. We will try to notify you of any change in ownership or sale by either posting it on our site or by emailing you (at the email address in the system).
Industry Standard Security: While we use industry-standard security measures to protect against the loss, misuse and alteration of the information under our control, there is no guarantee that our service cannot be compromised.
Contact Us First (Please): If you have a dispute or complaint about privacy practices, please contact us and we will do our best to resolve it!
P.O. Box 646003
Dallas, TX 75264-6003
Links to Third Party Sites: Our websites may contain links to other sites and services, which are owned and controlled by others. These websites have their own policies regarding privacy, and you should review those policies.
Revisions to this Policy: We may change this policy at any time. Notice of any significant revision will be called out on this website for a period of time.