You’re a Communication Pro keeping your citizens informed and up-to-date

You’re a Communication Pro keeping your citizens informed and up-to-date

You’re a Communication Pro, keeping your citizens informed and up-to-date. Problem is, the most asked questions and requested data relate to your current development activity, which is not connected to your citizen portal or website.

If you’re tired of manually responding to requests, then it might be time for MyGov. When Communication Pros get serious, they turn to MyGov. At MyGov, we automate everything

What do you struggle with?

I struggle managing so many requests!

It can be difficult to manage the numerous requests from the public and your staff. MyGov automates requests by automatically routing them to the appropriate users or auto-creating violations or work orders when applicable.

Assigned users receive instant notifications of new requests and requests that exceed their time limits. Requests will also auto-escalate based on your response time settings.

I spend too much time answering questions!

Development activity can generate a lot of questions related to permits, code cases, liens, licenses, credentials, work orders, requests, fees due, etc.

With MyGov, your Public Portal populates automatically with the most frequently sought-after information. So, you can just point your website or your requester to the Portal.

I spend too much time sending reports to people!

Everyone wants development data – vendors, managers, council members and data resellers. Compiling and distributing custom reports takes a lot of time.

With MyGov’s included Report Builder, you can easily set up custom reports that run at set times, auto-distribute these to an email list or allow people to download or subscribe to these reports via the Public Portal.

I get too many questions about a particular location!

It is really common to get questions about what is going on at a particular location, whether it’s building, public works, code enforcement or lien related.

With MyGov’s included Public Portal, any curious person can easily look up an address and see all the activity from all departments. Better yet, they can even click a location on the GIS map and see all related activity.

I struggle keeping my Development Data updated on my Website.

MyGov automatically posts the most popular development information on the included Public Portal, but your citizen looks for the information on your website.

To solve, MyGov provides open URLs for easily linking your website to the Portal’s main landing page or to any specific page, such as the permit listing, lien payoff, address lookup, GIS maps, etc.

I struggle sharing maps and data with my citizens.

Not all GIS software packages allow you to easily share maps with the general public. But, MyGov’s Public Portal provides an easy way to share any map via the MyGov GIS Mapping module.

Better yet, MyGov allows you to create custom reports that auto-update data maps for public viewing, such as a monthly violations report, new home construction, pothole repairs, etc.

Did we miss something?

Common Public Portal Uses by Our Users

  • Engage Citizens
  • Integrate Website
  • Submit Online Applications
  • Download Reports
  • Subscribe to Reports
  • Estimate Fees
  • Estimate Lien Payoffs
  • Payoff Liens
  • View GIS Maps
  • Manage Requests
  • Lookup Licenses
  • Lookup Credentials
  • Lookup Permits
  • Lookup Violations
  • Search Knowledge Base

  • Building Permits

  • Demolition Permits

  • Electrical Permits

  • Elevator Permits

  • Fence / Retaining Walls

  • Floodplain Development
  • Mechanical Permits
  • Mobile Home Permits

  • Plumbing Permits
  • Roofing Permits
  • Excavation Permits
  • Occupancy Permits
  • Fire System Permits
  • Driveway Permits
  • Special Event Permits

Some of Our User’s Favorite Features

Citizen Portal for all Development Activity

Custom Branding, Buttons and Sliders

Custom Transparency Controls

Full Request Management

Easy Web Integration

Full Activity View by Address

Login Tools for Agency’s Clients

Public GIS Map Views

Development Activity Maps

Fee Estimation Tools

Lien Payoff Estimates and Payoffs

Report Manager with Subscription Controls

Knowledge Manager for Posting Key Information

Module Specific Contacts with Lookups

Permit, Credential, License Lists with Lookups

Code, Work Order, Lien Lists with Lookups

Automated Custom Workflows

Intuitive Checklists & Corrections

Fully Integrated Electronic Plan Review

Fully Integrated Collaborator Portal

Fully Integrated Public Portal

Subordinate & Related Project Linking

Auto-Mapping Permit & Inspection Activity on GIS

Finance Integrations

Dashboard and Auto-Reminders

Online Applications and Permits

Online Payments, Reviews and Inspections

Inspection Load Balancing by Area and Workload

Auto-Scheduled Inspections

Mobile Inspections with Photo Capture

Inspection Mapping and Routing

Auto-Generated Documents

Automated Custom Workflows

Intuitive Checklists & Corrections

Fully Integrated Electronic Plan Review

Fully Integrated Collaborator Portal

Fully Integrated Public Portal

Subordinate & Related Project Linking

Auto-Mapping Permit & Inspection Activity on GIS

Finance Integrations

That’s not all!
See all of our features:

That’s not all!
See all of our features:

Submit any new feature request using the button above, and we will respond.

What Our Users Are Saying

Before MyGov, our city lacked software that fit our community’s needs. By implementing the MyGov Permit, Code Enforcement and Credential Manager software, our city is taking control of the growth and activity within the community.

Athens, Georgia

Frequently Asked Questions


How much is this going to cost?

Click the button below and fill out the form, and we will send you a proposal.


How long is this going to take?

Most agencies install the Public Portal in a week. Time depends mostly on how quickly you submit the requested items. We will get our part done according to the agreed to implementation plan.


What kind of training will we receive?

Excellent, online training from a dedicated trainer who will teach you how to run your system using your actual setup. Also, if you forget something, add new people or want to learn something totally new, all training is available to you using the built-in “MyGovU” – our online video learning platform.


What is your support like?

Crazy fast with an average response time of less than four minutes on submitted support tickets. Yes, we use support tickets for all support questions. You are also welcome to call us, but the call will convert to a support ticket since this is our audit trail of all support interactions.


Can you import my old data?

Yep, we have a built-in import tool just for all modules that feed the Public Portal. You can use the tool without us, or hire us to clean your data then use the tool. FYI, we also have built-in import tools for related data sets, such as locations, owners and contacts.

System Requirements

Are there any additional hardware or software I need to buy?

Yes and No. No, in that the system runs on any device that has Internet access and a browser. Yes, if you want to conduct work in the field, you need a good tablet with a cell connection to the Internet and a built-in camera.

Other Modules

Are there other modules that are required or recommended?

You can run the Public Portal by itself, but most agencies also use the Request Manager and the GIS Mapping Tool. The Request Manager manages all internal and external requests and auto-feeds the Code and Work Order modules. The GIS Mapping Tool publicly displays your selected maps and development data.

Getting Started

How do I get started?

Start with a brief consultation. We’ll ask a few questions to see how well our solutions fit your needs. If we are a good fit, then we will set a demonstration. If you like what you see, we will send you a quote. Once you approve the quote, we will send you a contract for signature and an implementation schedule with a go-live date.