You’re a Communication Pro keeping your citizens informed and up-to-date
You’re a Communication Pro keeping your citizens informed and up-to-date
You’re a Communication Pro, keeping your citizens informed and up-to-date. Problem is, the most asked questions and requested data relate to your current development activity, which is not connected to your citizen portal or website.
If you’re tired of manually responding to requests, then it might be time for MyGov. When Communication Pros get serious, they turn to MyGov. At MyGov, we automate everything
What do you struggle with?
I struggle managing so many requests!
It can be difficult to manage the numerous requests from the public and your staff. MyGov automates requests by automatically routing them to the appropriate users or auto-creating violations or work orders when applicable.
Assigned users receive instant notifications of new requests and requests that exceed their time limits. Requests will also auto-escalate based on your response time settings.
I spend too much time answering questions!
Development activity can generate a lot of questions related to permits, code cases, liens, licenses, credentials, work orders, requests, fees due, etc.
With MyGov, your Public Portal populates automatically with the most frequently sought-after information. So, you can just point your website or your requester to the Portal.
I spend too much time sending reports to people!
Everyone wants development data – vendors, managers, council members and data resellers. Compiling and distributing custom reports takes a lot of time.
With MyGov’s included Report Builder, you can easily set up custom reports that run at set times, auto-distribute these to an email list or allow people to download or subscribe to these reports via the Public Portal.
I get too many questions about a particular location!
It is really common to get questions about what is going on at a particular location, whether it’s building, public works, code enforcement or lien related.
With MyGov’s included Public Portal, any curious person can easily look up an address and see all the activity from all departments. Better yet, they can even click a location on the GIS map and see all related activity.
I struggle keeping my Development Data updated on my Website.
MyGov automatically posts the most popular development information on the included Public Portal, but your citizen looks for the information on your website.
To solve, MyGov provides open URLs for easily linking your website to the Portal’s main landing page or to any specific page, such as the permit listing, lien payoff, address lookup, GIS maps, etc.
I struggle sharing maps and data with my citizens.
Not all GIS software packages allow you to easily share maps with the general public. But, MyGov’s Public Portal provides an easy way to share any map via the MyGov GIS Mapping module.
Better yet, MyGov allows you to create custom reports that auto-update data maps for public viewing, such as a monthly violations report, new home construction, pothole repairs, etc.
Common Public Portal Uses by Our Users
Some of Our User’s Favorite Features
What Our Users Are Saying
Before MyGov, our city lacked software that fit our community’s needs. By implementing the MyGov Permit, Code Enforcement and Credential Manager software, our city is taking control of the growth and activity within the community.
Athens, Georgia
Frequently Asked Questions
Time
How long is this going to take?
Most agencies install the Public Portal in a week. Time depends mostly on how quickly you submit the requested items. We will get our part done according to the agreed to implementation plan.
Training
What kind of training will we receive?
Excellent, online training from a dedicated trainer who will teach you how to run your system using your actual setup. Also, if you forget something, add new people or want to learn something totally new, all training is available to you using the built-in “MyGovU” – our online video learning platform.
Support
What is your support like?
Crazy fast with an average response time of less than four minutes on submitted support tickets. Yes, we use support tickets for all support questions. You are also welcome to call us, but the call will convert to a support ticket since this is our audit trail of all support interactions.
Imports
Can you import my old data?
Yep, we have a built-in import tool just for all modules that feed the Public Portal. You can use the tool without us, or hire us to clean your data then use the tool. FYI, we also have built-in import tools for related data sets, such as locations, owners and contacts.
System Requirements
Are there any additional hardware or software I need to buy?
Yes and No. No, in that the system runs on any device that has Internet access and a browser. Yes, if you want to conduct work in the field, you need a good tablet with a cell connection to the Internet and a built-in camera.
Other Modules
Are there other modules that are required or recommended?
You can run the Public Portal by itself, but most agencies also use the Request Manager and the GIS Mapping Tool. The Request Manager manages all internal and external requests and auto-feeds the Code and Work Order modules. The GIS Mapping Tool publicly displays your selected maps and development data.
Getting Started
How do I get started?
Start with a brief consultation. We’ll ask a few questions to see how well our solutions fit your needs. If we are a good fit, then we will set a demonstration. If you like what you see, we will send you a quote. Once you approve the quote, we will send you a contract for signature and an implementation schedule with a go-live date.
