Finding the right government software to support your municipality can be daunting.
Your department does it all, and like others, your agency is constantly working on several projects in different aspects of city government at once. Because of this, it can quickly become challenging to zero in on the specific needs that need to be met with your current systems. Without asking the necessary clarifying questions before beginning your search for government software, your department could end up with municipal software that may not meet your agency’s needs.
Your agency deserves government software that goes beyond simply “meeting your needs” but also ensures that your systems run more efficiently than ever before.
Read on to uncover the relevant questions that will guide you through identifying your current software shortfalls, the potential needs for a new solution, and the steps you can take to acquire a new, high-performance solution.
What problem do you need software to solve?
Often, the trigger to start looking for new software begins with recognizing the pain points of your current situation. You may realize this within your own organization. Once you begin to wonder if your local government software is getting the job done, it’s time for you to be critical – What about your current systems that are not measuring up? What feels like it’s getting lost in the shuffle? How has your system adapted to the new challenges that stem from a hybrid work environment?
Agencies often realize that their current systems aren’t able to keep up with the demands of their citizens or the needs of a post-COVID world — lacking online solutions and efficient turnaround times. Perhaps this is true of your current system. By taking an inventory of your current government software, you can identify the issues and better understand what to look for in a solution.
When does the problem need to be solved?
Once you have identified the problem, you need to implement a timeline to find a solution. By understanding the timeframe, you can prioritize your daily work to make time to search for a new software product. Setting a goal date for the completion of the software search allows your department to plan backward to determine the number of vendors to evaluate and the length of time allowed for evaluating the options.
Additionally, it is crucial to consider the time it will take for different vendors to implement new solutions. It will be important to think about software systems that can be installed quickly and require minimal training so that you can resume business as soon as possible.
What does solving this problem mean for your department and agency?
Resolving your present software problems will allow you to alleviate stress about the minutia and begin to focus on your department’s future goals. When you’re sure that your municipal software will run efficiently, you can dedicate more time to new projects and initiatives and expand the scope of new projects.
Keeping this in mind, finding government software that supports your future goals and growth plans is essential. Will your new system support your agency’s growth? Will this system allow you options to expand and evolve in the future? These are important questions to ask when choosing your solution.
What obstacles are preventing problem resolution?
Understanding what stands between you and the solution to your software problem is important. You may be unsure how to implement a new and efficient system within your budget. You may be skeptical about moving all your in-person systems to an online model. You might need integrable modules to keep systems flowing easily, but you need to check if that is possible or affordable. By identifying your roadblocks, you’ll be able to better plan for what your agency will need from new systems and how to handle obstacles as they arise in the future.
What steps will you take to implement a solution?
Addressing this question will allow you to plan for resources, people, and time needed to implement a software solution effectively. By encountering this question at the beginning of your software search, you give ample lead time to obtain the necessary assets you may lack.
Additionally, you may need to speak with an expert. A MyGov expert can help you plan out what steps to take and define a way to implement the government software that will best support your agency’s needs efficiently and cost-effectively.
Are you ready to dive in?
These questions will take much of the guesswork out of your software search. By being honest about your pain points, focusing on your agency’s goals, and looking for a software system that will support your agency’s growth, you will be able to hone in on the software that is the perfect fit.
If you’re still feeling a little overwhelmed, that’s okay! The experts at MyGov are ready to walk you through these questions and help you find the right solution for your agency.
Set up a demo today to chat with one of our specialists so you can get the ball rolling—and get one step closer to discovering the best government software for your agency.
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